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Facilities Management Solution

Transform your facilities operations with a unified, service-driven platform built on IBM Maximo Manage, enhanced by Maximo Scheduler, Maximo Mobile, and the Maximo Service Provider module. Together, these components deliver end-to-end visibility and control over assets, maintenance, and service delivery—across single or multi-site environments.

Move beyond reactive maintenance and operate as a professional, performance-driven service organisation with full insight into assets, work, service levels, resources, and costs.

  • Unified platform for assets, maintenance, and service delivery
  • Service-driven operations with SLAs and accountability
  • Single or multi-site visibility and control
Facilities operations

Facilities Industry Challenges

Facilities organisations face growing demands to maintain critical building systems, deliver timely high-quality services, manage internal teams and external vendors, and meet service level, compliance, and safety requirements—while controlling costs and improving technician productivity. Fragmented tools and manual processes limit visibility and hinder efficient service delivery.

Facilities asset management

Our Integrated Maximo-Based Solution for Facilities

IBM Maximo Manage – Core Facilities & Asset Management

Maximo Manage forms the foundation, providing robust capabilities to manage facilities assets, locations, and maintenance activities in a single system of record.

  • Asset and location lifecycle management
  • Corrective and preventive maintenance
  • Work order management from request to completion
  • Inventory and spare parts management

Maximo Service Provider – Service-Centric Management

The Service Provider module enables service-oriented facilities operations—define, manage, and deliver services as structured offerings with clear performance and cost visibility.

  • Service catalog and request management
  • Customer agreements and SLAs
  • Response plans and automated execution
  • Vendor and contract management; cost tracking and chargeback

Maximo Scheduler – Optimised Resource Planning

Enhance planning and execution by optimising the assignment of work to available resources based on skills, availability, and priority.

  • Visual, graphical scheduling of work orders
  • Reduced backlog and improved schedule adherence
  • Better utilisation of technicians and contractors

Maximo Mobile – Connected Field Workforce

Empower technicians and facilities staff with real-time, mobile access to work orders, asset history, and data capture—online or offline with automatic synchronisation.

  • View and update work orders in the field
  • Capture labour, materials, meter readings, and photos
  • Increased technician productivity and data accuracy

Work Order & Maintenance Management

Manage the full work lifecycle from request to completion with corrective and preventive maintenance, job plans, and end-to-end visibility.

  • Work orders from request to completion
  • Maintenance history and cost tracking
  • Informed decision-making and operational control

Compliance, Safety & Cost Tracking

Support compliance, safety, and audit readiness with traceable records, and track service delivery costs for chargeback or cost allocation.

  • Compliance, safety, and audit readiness
  • Cost tracking and internal chargeback
  • Accountability and service consistency

Business Benefits

  • Improved facilities service delivery and responsiveness
  • Reduced downtime and unplanned maintenance
  • Better visibility into asset performance and service costs
  • Stronger SLA compliance and accountability
  • Optimised technician and contractor utilisation
  • Enhanced collaboration between facilities, maintenance, and service teams
  • Scalable operations across multiple sites and facilities

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